Shipping policy

PROCESSING & DISPATCH

We prepare and pack each hamper just before dispatch to ensure it arrives fresh and beautifully presented.

Australia-wide Shipping (via Australia Post)

Orders placed before 12 noon AWST are usually dispatched that afternoon, or by the next business day at the latest.

Local South West Hand Delivery (Busselton, Dunsborough & surrounds)

For orders placed before 12 noon AWST, we aim to deliver that afternoon, or by the next business day at the latest.

Extended South West Hand Delivery (Bunbury, Margaret River, Augusta, Nannup & surrounds)

We aim to deliver the next business day, although some locations may take a little longer. We'll contact you if there's a delay.

Need delivery timed for a special occasion? You can request a preferred delivery date in the shopping cart.

DELIVERY AREAS & TIMEFRAMES

South West Hand Delivery
Busselton, Dunsborough, Bunbury, Margaret River & Surrounds

Orders within the South West are personally hand-delivered, generally the next business day, with some extended areas taking a little longer. Your gift is delivered directly from us to the recipient’s door.

Australia-Wide Shipping (via Australia Post)

We deliver Australia-wide using tracked postage so you can follow your parcel every step of the way. You’ll receive your tracking number automatically via email once your order has been shipped.

Estimated delivery times via Australia Post:

Standard Shipping

Western Australia: 2–5 business days
Interstate (outside WA): 5–10 business days

Express Shipping

Western Australia: 1–3 business days
Interstate (outside WA): 2–5 business days

Please note these are estimates only. Delivery times may vary during busy periods or due to delays within Australia Post’s network. We’ll assist with tracking and delivery enquiries if your parcel is delayed.

SHIPPING COSTS

We offer simple, flat-rate shipping across Australia.

Local South West Delivery (Busselton, Dunsborough & Surrounds)
Delivery postcodes: 6280, 6281, 6282
$14.95 flat rate
Next business day delivery on orders placed before 12noon.

Extended South West Delivery (Bunbury, Margaret River, Augusta, Nannup & Surrounds)
Delivery postcodes: 6230, 6232, 6233, 6236, 6237, 6271, 6275, 6284, 6285, 6286, 6288, 6290
$19.75 flat rate

Standard Shipping (Australia-wide)
$19.95 flat rate

Express Shipping (Australia-wide)
$26.95 flat rate

Delivery timeframes are estimates and begin once your order has been carefully packed and dispatched.

ORDERING MULTIPLE HAMPERS

Ordering more than one hamper? We're happy to help!

For hand deliveries to the same address within our South West delivery areas, only one delivery fee applies, regardless of how many hampers you order.

For Australia Post deliveries, each hamper is packaged and shipped separately, so postage applies to each hamper, even when they're going to the same address.

If you're ordering multiple hampers for delivery by post, please contact us before checkout so we can help arrange your order and confirm shipping costs. If an order is placed without sufficient postage, we'll be in touch to discuss the additional delivery costs before proceeding.

DAMAGED, MISSING OR DELAYED ORDERS

We take great care in packaging each hamper so it arrives safely and as intended. If your order is damaged, missing or delayed, please get in touch with us as soon as possible.

We’ll work with you to resolve the issue promptly, including arranging a replacement, or refund where appropriate.

We’ll always do our best to make things right if something goes wrong.

DELIVERY RESPONSIBILITY

All deliveries are made to the address provided at checkout. It is the purchaser’s responsibility to ensure all delivery details are correct and complete.

If an incorrect or incomplete address results in a parcel needing to be redirected, returned or resent, any additional delivery charges incurred may be passed on to the purchaser. We will contact you to discuss these costs before arranging redelivery.

Where Authority to Leave or safe drop is used, the parcel is considered delivered once left at the premises. We are not responsible for any loss or theft once delivery has been recorded by the carrier, except where required by Australian Consumer Law.

RETURNS & REFUNDS

Because our hampers contain perishable and personalised items, we don’t accept returns for change of mind.

If your order arrives faulty or damaged, please contact us within 7 days of delivery and we’ll arrange a replacement for the affected item wherever possible.

Where a replacement is not suitable or available, we may offer a partial or full refund as appropriate.

All claims are assessed based on the information provided.

As many of our hampers are sent directly to recipients, replacement items will be sent to the original delivery address unless otherwise agreed with us.

We’ll cover any return postage costs for approved claims.

HOW TO REPORT AN ISSUE

To report a damaged or faulty item and request a refund, please email info@karriandcoast.com.au within 7 days of delivery with your order number and a description of the issue, including clear photos of the product, packaging and outer box.

In some cases, we may request additional verification, such as further images, a short video, or return of the item, to assess the claim. We reserve the right to decline a refund or replacement where sufficient evidence is not provided. Items must be retained until the claim has been assessed, as we may require their return.