Shipping policy

PROCESSING & DISPATCH

We prepare and send orders as quickly as possible so your gift arrives fresh and beautifully presented. Orders placed before 2pm (WA time) are usually dispatched the same day to Australia Post or, if local, delivered the next business day. Orders placed after this time will be sent the next business day.

Need delivery timed for a special occasion? Leave a note in the Cart and we’ll coordinate dispatch so that it arrives as close as possible.

DELIVERY AREAS & TIMEFRAMES

South West Hand Delivery
Busselton, Dunsborough, Bunbury, Margaret River & Surrounds

Orders within the South West are personally hand-delivered the next business day.  Your gift is delivered directly from us to the recipient’s door.

Australia-Wide Shipping (via Australia Post)

We deliver Australia-wide using tracked postage so you can follow your parcel every step of the way. You’ll receive your tracking number automatically via email once your order has been shipped.

Estimated delivery times via Australia Post:

  • Western Australia: 2–5 business days

  • Interstate (outside WA): 5–10 business days

Please note these are estimates only — delivery times may vary during busy periods or due to courier delays.  We are not responsible for delays once an order has been dispatched.

SHIPPING COSTS

We offer simple, flat-rate shipping across Australia.

Local Next-Day Delivery (Busselton, Dunsborough, Bunbury, Margaret River, Augusta & Surrounds)
Local delivery postcodes:  6230, 6232, 6233, 6235, 6237, 6271, 6280, 6281, 6282, 6284, 6285, 6288, 6290
$14.95 flat rate.
Complimentary FREE delivery on orders over $200.
Delivered the next business day.

Standard Shipping (Australia-wide)
$16.95 flat rate
Complimentary FREE express delivery on orders over $200.

Express Shipping (Australia-wide)
$24.95 flat rate
Complimentary FREE express delivery on orders over $200.

Delivery timeframes are estimates and begin once your order has been carefully packed and dispatched.

DAMAGED, MISSING OR DELAYED ORDERS

We take great care in packaging each hamper so it arrives safely and as intended. If your order is damaged, missing or delayed, please get in touch with us as soon as possible.

We’ll work with you to resolve the issue promptly, including arranging a replacement, or refund where appropriate.

We’ll always do our best to make things right if something goes wrong.

DELIVERY RESPONSIBILITY

All deliveries are made to the address provided at checkout. It is the purchaser’s responsibility to ensure all delivery details are correct and complete.

Where Authority to Leave or safe drop is used, the parcel is considered delivered once left at the premises. We are not responsible for any loss or theft once delivery has been recorded by the carrier.

RETURNS & REFUNDS

Because our hampers contain perishable and personalised items, we don’t accept returns for change of mind.

If your order arrives faulty or damaged, please contact us within 7 days of delivery and we’ll arrange a replacement for the affected item wherever possible.

Where a replacement is not suitable or available, we may offer a partial or full refund as appropriate.

All claims are assessed based on the information provided. 

As many of our hampers are sent directly to recipients, replacement items will be sent to the original delivery address unless otherwise agreed with us.  

We’ll cover any return postage costs for approved claims.  

HOW TO REPORT AN ISSUE

To report a damaged or faulty item and request a refund, please email info@karriandcoast.com.au within 14 days of delivery with your order number and a description of the issue, including clear photos of the product, packaging and outer box.

In some cases, we may request additional verification, such as further images, a short video, or return of the item, to assess the claim. We reserve the right to decline a refund or replacement where sufficient evidence is not provided.  Items must be retained until the claim has been assessed, as we may require their return.