We deliver Australia-wide. Unfortunately we don’t deliver to other countries quite yet.

Please visit our Shipping Policy page which will help give you all the answers.

We only deliver on weekdays and during business hours.

If the delivery is to Busselton or Dunsborough, we may be able to assist. Please get in touch.

If the delivery address is in the Busselton or Dunsborough region (6280 & 6281) where we use a courier, yes you can select a weekday delivery date and we will have it at their door on that day.  Just let us know in the Message section at checkout.

For all other locations, hampers are sent via Australia Post and so you're best to look at their delivery timeframes to estimate when it might arrive and therefore when you would like us to send it. You can let us know what date you would like us to despatch it in the Message box at checkout. However, we can’t guarantee the exact day it will arrive, as timing depends on Australia Post.

We prepare and send orders as quickly as possible so your gift arrives fresh and beautifully presented. Orders placed before 2pm AWST are usually dispatched the same day. Orders placed after this time will be sent the next business day.

If you’re in the Busselton or Dunsborough region, we offer next day delivery on orders placed before 2pm, perfect for last-minute gifts that still feel thoughtful and personal.

We can only deliver to PO Boxes and Parcel Lockers if the Express service is selected in checkout. Only Australia Post can access these so, if you’re sending to a PO Box,
simply choose the Australia Post Express option at checkout.

Generally we are not able to deliver to patients in hospital as we use Australia Post. 

However, we are able to deliver to hospitals and aged care patients in the Busselton or Dunsborough regions (postcode 6280 & 6281).

If no one is home, the courier or Australia Post will either leave the parcel in a safe spot or leave a card with instructions for collection.  If you prefer the parcel not be left unattended, just let us know at checkout.

If you request “Authority to Leave,” please note that we can’t compensate for parcels that go missing after being left.

Once your hamper has been dispatched, you’ll receive a tracking email from Australia Post (or the courier we’ve used). This will give you live updates from dispatch through to delivery.

If you ever need help checking on your order, just get in touch. We’re always happy to assist.

We accept major credit/debit cards (Visa, Mastercard), PayPal, and other payment options available at checkout.

Once you complete checkout and payment, you’ll receive an order confirmation email from us. We’ll also send you a dispatch notification when your hamper leaves us.

Each transaction can only be sent to one address only. To send to multiple addresses, you would need to complete a separate transaction for each recipient.

If you’re sending 5 or more hampers (such as for corporate gifting), get in touch with us and we can organise the addresses for you and make the process quick and easy.

Absolutely. It would be a thoughtful gift.  Just place your order via our website as normal with the delivery address within Australia.  It would help if you provide the phone number for the recipient so that we can contact them if there are any issues. 

If your order hasn’t been packed or dispatched yet, we’ll do our best to update or cancel it, just get in touch as soon as you can. Once it’s sent out, we’re unable to make changes.

Each hamper is packed in a premium magnetic gift box with soft, recyclable shredded paper for cushioning, then tied with a beautiful bow. All printed inserts are made with compostable ink on recyclable card, and every paper element is sourced from responsibly managed forestry.

We chose the hamper box that's not only beautiful but something that the recipient can use to hold their keepsakes and treasures long after the treats are gone. When it's no longer needed, they simply remove the small magnets in the lid and the rest can be placed in the household recycling bin.

For shipping, your hamper is placed inside a sturdy, recyclable cardboard outer carton sourced from responsibly managed forests. It’s packed securely for transit and clearly labelled as Fragile to ensure careful handling.

Yes. Every product in our hampers is from a producer from the South West, Great Southern or greater WA. This is important to us and is the reason that we created Karri & Coast.

We also choose to work with local designers, printers and business support companies
whenever possible. This is a commitment that we have made to ourselves, and to the businesses that we partner with.

If an item becomes unavailable, we’ll replace it with a similar product of equal or greater value. We will ensure that it fits within the story and theme of the hamper that you've chosen.

We have a selection of vegan and gluten-free hampers available. We've use abbreviations such as V and GF to indicate this which will help you in your purchase.

Also, every food item we include is clearly labelled by the maker with ingredients, allergens and nutritional information to assist the recipient and if they have any questions about particular products, they’re always welcome to contact the producer directly who will be happy to help. It's important that if the recipient does have allergies, that they do their own research before consuming these items.

Absolutely! In fact, we include a complimentary gold foil greeting card in every hamper or you can pay a little bit more for a beautiful card from a WA artist.

There’s a Message field when you’re making your selection where you can type in what you would like to say. We will then handwrite that into the card and tuck it inside the gift
hamper.

Whilst you can’t create a hamper completely from scratch, there are lots of ways to
personalise the hampers we offer.

You can add extra gourmet treats or keepsakes from our range, and in some cases you can choose different colours or fabrics as well. Each product page will show the available options that you can add to make the gift feel just right.

Yes, we would be very happy to work with corporate businesses or bulk orders and can brand per personalise our boxes to suit your needs. Contact us to discuss your requirements, budget and timeline.

We chose the hamper box that's not only beautiful but something that the recipient can use to hold their keepsakes and treasures long after the treats are gone. We hope that they find a use for it, but when it's no longer needed, they simply remove the small magnets in the lid and the rest can be placed in the household recycling bin.

The filling inside the hamper is also recyclable, as is the outer shipping box.

All printing is done with compostable ink on sustainably sourced card that can also go in the recycling bin.

Some of the food items may be packaged in plastic to ensure freshness and the requirements of food packaging regulations. However, many makers in our region use compostable or recyclable materials such as cellulose (cello).

Please reuse, recycle or compost packaging wherever possible.

Please contact us within 48 hours of delivery with a photo of the damaged or spoiled items. If it’s our fault or due to the courier, we’ll either send a replacement or refund.

As hampers are personalised and made to order, we don’t offer refunds for change of mind once the order is processed. Please choose carefully.

If anything in your hamper is missing, damaged or broken, please get in touch with us as soon as it arrives. Include your order number and a photo of the hamper exactly as it was received so we can take a proper look.

We’ll assess the situation and chat through the best solution, which may include:

• sending the missing or damaged item,
• sending a replacement hamper,
• offering a partial refund, or
• issuing store credit.

In some cases we may need the item returned, but we’ll guide you through that if it’s required. Our goal is always to make things right quickly and with as little hassle as possible.

We can be contacted at info@karriandcoast.com.au or by phone on 0450 638 471 during business hours.