Damaged, Missing or Delayed Orders

We take great care in packaging each hamper so it arrives safely and as intended. If your order is damaged, missing or delayed, please get in touch with us as soon as possible. Include your order number and a photo of the hamper of how it was received so that we can assess the situation and speak with you about the best solution.  We may send the missing or damaged item, send a replacement hamper, offer a partial refund or issue store credit.  

In some cases we may need the item returned, but we'll guide you through that if it's required.

Our goal is always to make things right quickly and with as little hassle as possible.  We’ll always do our best to make things right if something goes wrong.

Returns & Refunds

Because our hampers contain perishable and personalised items, we don’t accept returns for change of mind. However, if your order arrives faulty or damaged, please contact us as soon as possible (within 5 days of delivery) and we’ll assess the situation and discuss with you the best solution.

How to Request a Return

To request a return or report an issue, please email info@karriandcoast.com.au with your order number, a brief description and photos, if applicable. We’ll review it quickly and guide you through the next steps.